Aquafixx Plumbing and Heating cares about your privacy. This policy explains what personal information we collect, how we use it, and your rights, whether you're visiting our website, aquafixx.co.uk, or a customer of our plumbing and heating services.

​

1. About Us

Aquafixx Plumbing and Heating Limited is a company registered in England and Wales, company number 17419999, registered office 8 Coverdale Close, Chatham, ME5 7RZ.

Email: info@aquafixx.co.ukPhone: 01634 912503

We work across Medway, Maidstone, Sittingbourne, and the surrounding areas of Kent.

​

2. What This Policy Covers

This policy covers our website, and the personal information we collect about you when you get in touch or when we carry out work for you, whether that's by phone, email, in person, or online. Our website may link to other websites; we're not responsible for their privacy practices, so it's worth checking their own policies before sharing any data with them.

​

3. What We Collect

Your name. Collected via our website, by phone, by email, or in person.

Your contact details (address, email, phone), and the address of the property where work is needed if different. Collected via our website, by phone, by email, or in person. Details about the job: the plumbing or heating issue, access notes, and any photos you send us. Collected through conversation, in person, or documents you send us. Payment details, for invoicing. Collected when we invoice you or take payment.

 

4. How We Use It

Answering your enquiry and giving you a quote. We use your name, contact and job details, relying on our legitimate interest in responding efficiently to enquiries and on the steps you've asked us to take before entering into a contract with us.

Booking and carrying out the work. We use your contact and job details, relying on the performance of our contract with you.

Running our business (bookkeeping, invoicing). We use your contact and payment details, relying on our legitimate interest in keeping accurate business records and our legal obligation to keep accounting and tax records.

​

Taking payment. We use your payment details, relying on the performance of our contract with you.

Keeping in touch about your job, including following up afterwards. We use your contact details and job notes, relying on our legitimate interest in providing good service and maintaining a good customer relationship.

​

Occasional marketing: updates, or asking for feedback and referrals. We use your contact details, relying on your consent, which you can withdraw at any time. Meeting our legal requirements, e.g. Gas Safe record-keeping. We use job and safety records, relying on our legal obligation to keep them. We need your contact and job details to book and carry out work for you; without them, we won't be able to help. We'll only use your data for the reason we collected it, unless we reasonably believe another purpose is compatible with that, for example to follow up on related work. If we ever need to use it for something unrelated, we'll tell you and explain why. We don't use your data for any automated decision-making or profiling.

​

5. How Long We Keep It

Contact details: while you're a customer of ours, plus up to 6 years afterward for accounting and tax purposes.

Job and safety records (e.g. Gas Safe records): as long as required by law or by Gas Safe Register, plus a reasonable period for warranty and insurance purposes. 

 

Payment details: we don't store full card details; card payments go through our payment provider. Bank details are kept only as long as needed for invoicing.

​

6. Your Rights

Under UK data protection law, you have the right to: be told how we use your data; ask for a copy of what we hold about you; have inaccurate data corrected; ask us to delete your data; restrict or object to how we use it; withdraw consent at any time; and ask for your data in a portable format. Contact us using the details above to use any of these rights; we'll normally respond within one month.

You can also complain to the Information Commissioner's Office (ico.org.uk) at any time, though we'd welcome the chance to sort things out directly first.

​

7. Sharing Your Data

We don't sell your data. We may share limited information with people who help us run the business, such as our bookkeeper/accountant, our payment provider, or subcontractor engineers helping with your job, only what they need, and only if they keep it secure. We use Wix (our website, enquiry forms, online payments and invoicing), Xero (accounting), and Zoho Invoice and Zoho CRM (invoicing and customer records) to help run the business. We may also share data where legally required (for example, a court order), or if we ever sell or transfer the business. Some of these providers may store or process data outside the UK. Where they do, we only use providers that are based in the UK or EEA, in a country judged to offer an adequate level of data protection, or that have appropriate safeguards in place, such as standard contractual clauses.

​

8. Keeping Your Data Safe

We limit access to your data to those who need it, only store or transfer it in the UK or in countries with adequate data protection, and have procedures in place for dealing with any data breach, including notifying you and the Information Commissioner's Office where we're legally required to.

​

9. Cookies

Our website uses cookies (small files stored on your device) to help it run properly and, where noted below, to understand how visitors use the site so we can improve it. Strictly necessary cookies. These are needed for the website to work properly, for example remembering items in a form you're filling in. These don't require your consent. Analytics cookies. We use Google Analytics, running in Google's Consent Mode, to understand how visitors use our site. Marketing and advertising cookies. We use, or may use, Google Ads and/or Meta (Facebook) advertising cookies to show relevant ads and measure their performance. These are only set with your consent, given through the cookie banner on our site, which you can withdraw at any time. You can also restrict cookies at any time through your browser settings.

​

10. Contact Us & Changes to This Policy

For anything to do with your data, including a request to see what we hold, email info@aquafixx.co.uk or call 01634 912503.

We may update this policy from time to time; the latest version will always be on our website.

 

This policy was last updated on 29 August 2026.